Product Manufacturing Warranty
Thank you for choosing to shop with us! We're committed to ensuring you have a great experience with our products. This Warranty Policy explains how we take care of you in case something goes wrong.
What Our Warranty Covers
- We’re pleased to offer a warranty on all products purchased from our website.
- This warranty covers any defects in materials and workmanship when the product is used as intended.
- You can count on our warranty for a period of 3 months from your purchase date.
Under Australian Consumer Law, you have the right to receive products that are of acceptable quality, fit for their intended purpose, and are accurately described. If these standards aren’t met, you’re entitled to a repair, replacement, or refund.
How to Make a Warranty Claim
If you need to make a warranty claim, we’re here to help! Just follow these simple steps:
- Reach Out to Us: Contact our friendly customer service team.
- Proof of Purchase: Please provide your order number or a copy of your receipt.
- Describe the Issue: Let us know what’s wrong with the product.
- Return the Product: If needed, we’ll guide you on how to return the product for evaluation.
Return Shipping
- If your warranty claim is approved, we’ll cover the return shipping costs.
- If the claim is not covered under warranty, you may need to handle the return shipping costs.
What’s Not Covered
While we want to help as much as possible, there are a few things our warranty doesn’t cover:
- Damage from misuse, abuse, or neglect.
- Normal wear and tear.
- Products that have been modified or repaired by someone not authorised by us.
- Products purchased from unauthorised sellers.
- Change of mind
- Slight colour variations due to screen differences or natural product characteristics.
Keeping You Informed
We may update this Warranty Policy from time to time, and any changes will be effective immediately on our website.
We're Here for You!
If you have any questions or need assistance, please reach out to our customer care team.