In this policy “we/us” means Alfresco Emporium.
Protecting your privacy is important to us. We respect
your privacy and comply with Australian National Privacy Principles and all
laws relating to the collection, use and dissemination of personal information.
This policy explains how Alfresco Emporium collects personal information and how we use
that information. It also explains some details about your privacy rights and
our obligations and our policy in relation to personal information we hold on record.
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| When we collect your information |
We collect information about you when you:
- subscribe to our subscription service;
- provide us with your email address;
- access and communicate with us through our web site;
- purchase online through this web site.
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| How we collect your information |
We only collect information about you from you.
We do not collect personally identifying information
about you from general use of our web site. We may however collect anonymous statistical
information to help us provide you with an enhanced service in the future.
Some of our services on our web site require more
information from you. This will happen when you register for our subscription
service and requesting catalogues. When you do you will be required to provide
your name and email address.
If you choose to opt-in for deliveries of catalogues,
then we will also require your postal address. If you make a purchase online
from our web site, then we will also need payment details such as a credit card number.
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| How we use your information |
We only collect information about you to help us
provide you with the best in customer service.
For those services which require subscription, we will
store your details supplied for future communications. Your information is only
used internally by Alfresco Emporium for the delivery of requested services and
is never sold or shared with third parties.
Information provided through communication channels, such as
the Online Contact Form, is sent to us directly via email and is not stored
elsewhere. Your personal details will be handled confidentially and only exist
in our possession while we are processing your requests.
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| How we protect your information |
We are committed to protecting the information provided by
you from loss, misuse and alteration. We employ encryption technologies, Secure
Sockets Layer (SSL), whenever necessary to ensure confidentiality whilst
receiving and transferring personal information within our web site.
A locked padlock or solid key will appear in the lower right
of your browser window each time we encrypt a web page. Our web site address
should also be prefixed with ‘https://’ in the browser address bar.
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| What are your rights? |
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You are not obliged to give us any of the personal
information about you which may be requested in our communications or
correspondence with you. However, without that information we may not be able
to process you request for our services.
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| Access to your information |
You can request access at any time to personal
information we hold about you. Such a request will be processed within a
reasonable time, usually within 21 days. There is no charge for requesting
access to your information.
The law provides that we are not required to provide you
with some types of information if you request them. This would be very unusual
but if for any reason we refuse to provide the information requested, we will
tell you why and what you can do if you are unhappy with our decision.
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| Updating your information |
We do our best to ensure that all information we hold about
you is correct, accurate, complete and up to date. It is therefore important
that you promptly notify us if there are any changes to your personal
information.
If you have subscribed to our subscription service and wish
to remove yourself from it, then please visit our
mailing list removal page
and submit your email address. An email will be sent to you with a link which you
must click to confirm your wish to unsubscribe.
Should you wish to update your subscription details to
change your registered postal address, then please visit our
Email Subscription
page and re-enter your full details, ensuring that your email address is exact
with the one already registered. Once submitted, your registered postal address
will update automatically.
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| Information sharing |
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Your information is only used internally by Alfresco
Emporium for the delivery of requested services and is never sold or shared
with third parties.
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| We use cookies |
A cookie is a small data file that is stored by your browser
on your computer hard drive. Our cookies may contain an ID number which will
uniquely identify your current session with our web site and used to enhance
your browsing experience. They do not contain any personally identifying
information and can not be read by any other web sites or servers. They can not
be used to run programs or deliver viruses.
If you have cookies turned off, this will affect your
ability to view some pages as intended.
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| External web sites |
We do not generally provide links to other web sites, but in
the event that we may do, Alfresco Emporium bears no responsibility for the
content of external web sites. We do not control these web sites or their
privacy policies. Any information that you give to third parties is not covered
by our privacy policies, it is your responsibility to review the privacy
policies on their site.
Should any third party share information with us about you,
that sharing is governed by that third parties’ privacy policy.
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| Updates to privacy policies |
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Alfresco Emporium retain the right to update and make
changes to these policies at any time without prior notice. This may be
necessary when introducing new services and products and are designed to
further protect your privacy requirements.
Any updates placed here will take immediate effect, replacing any previous statements.
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| Contact us |
| Phone: |
(02) 9972 9999
(international: +612 9972 9999) |
Business Hours: |
Mon - Fri: 9.00am – 5.30pm
Sat: 9.00am – 5.30pm
Sun: 10.00am – 4.00pm
All times are AEST
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| Fax: |
(02) 9972 3467
(international: +612 9972 3467) |
| Email: |
esales@alfrescoemporium.com.au |
| Address: |
Internet Sales
Alfresco Emporium
1021 Pittwater Road
Collaroy
NSW 2097
Australia
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| Last updated 21 February 2008 |
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