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Frequently Asked Questions
General
1.
What is your privacy policy?
2.
What do you do with my personal information?
3.
Do you share my information with third parties?
4.
How do I subscribe to emails from Alfresco Emporium?
5.
How do I unsubscribe from Alfresco Emporium?
6.
I do not want to receive any further emails, how do I notify you?
7.
How often are Alfresco Emporium catalogues published?
8.
How can I obtain an Alfresco Emporium catalogue?
9.
How can I order items from Alfresco Emporium catalogues?
10.
What Internet browser do I need to view your web site correctly?
11.
What are cookies and do I need them turned on?
12.
How can I enquire about employment opportunities with Alfresco Emporium?
13.
Can I create an online account with Alfresco Emporium?
14.
What are the benefits of an online account with Alfresco Emporium?
Ordering and Delivery
1.
How can I order from Alfresco Emporium?
2.
Can I order by telephone or fax?
3.
How do I order online?
4.
Do I need an account to shop online?
5.
I do not live in Australia, can I still order from you?
6.
What products are available online?
7.
Can I request the availability of a specific item?
8.
Does your web site show if items are out of stock?
9.
What happens if I order an out-of-stock item?
10.
Do your prices include Goods and Services Tax (GST)?
11.
Can you gift wrap items I order online?
12.
Do you charge for gift wrapping?
13.
What payment options are available to me?
14.
Are my payment details handled securely?
15.
When is my credit card charged?
16.
Will I receive confirmation for my online order?
17.
How much do you charge for delivery?
18.
Do you deliver anywhere in Australia?
19.
Do you deliver to foreign countries?
20.
How do I send items to multiple addresses?
21.
Can I order online and collect my items from your stores?
22.
What delivery options are available to me?
23.
How are delivery charges calculated?
24.
Can orders be sent to my PO Box address?
25.
How long is your dispatch time?
26.
How long will my order take to be delivered?
27.
How will my order be packed?
28.
How can I track my order?
29.
What is your return policy?
30.
How do I return an item to Alfresco Emporium?
31.
I have received a faulty or damaged item, what should I do?
Gift Services
1.
Can I purchase gift vouchers from Alfresco Emporium?
2.
How can I redeem an Alfresco Emporium gift voucher?
3.
How long are Alfresco Emporium gift vouchers valid for?