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| Returns & Refunds |
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We pride ourselves on our long-standing reputation of selling high quality products with a friendly service.
At Alfresco Emporium, we stand by every product we sell and carefully inspect and pack every item that leaves
our warehouse to ensure that we exceed your expectations. Should you not be satisfied with your purchase,
then please follow the steps below.
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| Return of orders |
If for any reason you are not satisfied with your purchase from Alfresco Emporium,
then you may return the item(s) to us within 30 days from date of delivery for a replacement or refund,
provided the items(s) are returned in original condition including its packaging and an explanation is
given with a copy of the original tax invoice/proof of purchase
Original delivery charges are not refundable and the item(s) are returned to us at the customer’s own
cost and risk. We will not process refunds on items returned due to incorrect choice.
We will replace or refund any items which arrive at their destination damaged or faulty. In this event,
notification must be given to our Online Customer Services within 48 hours of your parcel being signed for.
Please contact us and have your order
number ready (if applicable). We will pay for the cost of damaged or faulty items to be returned to us.
All returns are subject to inspection and items returned from a purchase made on the Alfresco Emporium
web site, will be credited back to the original credit card number
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| How to return your orders |
Please provide a copy of your tax invoice, which is sent with your delivery, stating which item(s)
you are returning and a brief explanation of any faults/reasons for its return.
Use the shipping carrier most convenient for you, and send the package to the following address:
ATTN: Internet Returns
Alfresco Emporium
1021 Pittwater Road
Collaroy
NSW 2097
We recommend that you use a registered service and retain a certificate of posting for your own records.
Alfresco Emporium takes no responsibility in the event of the item(s) failing to reach us.
We will make contact with you within 3 working days from receipt of your returned items.
Alternatively, items may be returned in person at one of our stores.
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| Contact us |
| Phone: |
(02) 9972 9999
(international: +612 9972 9999) |
Business Hours: |
Mon - Fri: 9.00am – 5.30pm
Sat: 9.00am – 5.30pm
Sun: 10.00am – 4.00pm
All times are AEST
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| Fax: |
(02) 9972 3467
(international: +612 9972 3467) |
| Email: |
esales@alfrescoemporium.com.au |
| Address: |
Internet Sales
Alfresco Emporium
1021 Pittwater Road
Collaroy
NSW 2097
Australia
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| Last updated 21 February 2008 |
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