FAQs

Questions

How do I subscribe/unsubscribe to emails from Alfresco Emporium?
Where can I find the Alfresco Emporium Catalogue?
How can I enquire about employment opportunities with Alfresco Emporium?
Can you gift wrap items I order online?
What products are available online?
Does your web site show if items are out of stock?
What is your return policy?
Can I purchase gift vouchers from Alfresco Emporium?
Do you offer layby?

 

Payment
What payment options are available to me?
Are my payment details handled securely?
Do your prices include Goods and Services Tax (GST)?

 

Delivery
Where do you deliver to?
How much do you charge for delivery?
What delivery options are available to me?
Can orders be sent to my PO Box address?
How long will my order take to be delivered?

 

 

Answers

How do I subscribe/unsubscribe to emails from Alfresco Emporium?

Subscribing to Alfresco Emporium's emails is easy. Simply enter your email address into the box at the bottom of this page to receive periodic emails about exclusive new products and special offers.

If you do not wish to receive any further communication from Alfresco Emporium, then you may remove yourself from the subscription service in the following ways.
• Click the unsubscribe button on the bottom of the email
• Call us on +612 9919 0601
Email us with your full name and email address

 

Where can I find the Alfresco Emporium Catalogue?

Alfresco Emporium's catalogue is published annually in November and an online version of the catalogue can be viewed here. To pick up your own printed copy, please visit our stores.

 

How can I enquire about employment opportunities with Alfresco Emporium?

Alfresco Emporium occasionally has vacant positions available within its stores and warehouses. To enquire about any current vacant positions or to submit a resume, please contact our Collaroy store on +612 9919 0601. Due to the high volume of resumes we receive via email please call first, resumes emailed to us without a prior phone call are unlikely to be accepted.

 

Can you gift wrap items I order online?

Gift wrapping is a FREE service available for some items online. When viewing the product page tick the box next to "Free gift wrapping", under the quantities, before adding it to the cart. If the page does not have a tick box then we do not offer gift wrapping for that product. All items purchased for a Bridal & Gift Registry are always delivered gift wrapped.

 

What products are available online?

Although we do not feature our entire range of products online, we do include most of the popular and exclusive items to Alfresco Emporium. Visit one of our stores for our full product range.

 

Does your web site show if items are out of stock?

No, our web site does not always indicate when item stock levels are low or sold out. Generally, we always carry stock of all items on our web site. If we have knowingly run out-of-stock on an item, we will often remove or mark it as out of stock. If you would like to check if a selected item is available please email us or call +612 9919 0601. If you order an item that we later discover is out of stock we will notify you within 48 hours and offer you a refund or place the item on back order. If you would like to wait for the item to come back into stock then the second delivery charge will be at our cost.

If a product is marked as out of stock, enter your email address into the the "notify me" box on the product page and we will let you know when it arrives.

 

What is your return policy?

We will replace or refund any item(s) which arrive at their destination damaged or faulty, however, we do not process refunds based on incorrect choice. In the unlikely event that your order arrives damaged, we must be notified here within 48 hours of your parcel being signed for. Before the refund can be processed, we will request images of the damage. Please note that original delivery charges are not refundable. We may require that the damaged or faulty item(s) be returned to us for inspection, we will pay for the delivery cost. The item(s) must be returned in original condition (including its packaging) and an explanation given with a copy of the tax invoice before the refund can be processed. Item(s) must be returned to us within 30 days from date of delivery. Refunds will be credited back to the original credit card number.  Please read our Returns & Refund Policy for more information.

 

Can I purchase gift vouchers from Alfresco Emporium?

Yes, gift vouchers are available from here. We sell two types of gift vouchers on our website; a voucher for online use only and a voucher for in-store use only. Online use vouchers will be emailed to the recipient and in-store use vouchers will be mailed to the recipient. We do not offer refunds on gift cards, so please choose carefully.

 

Do you offer layby?

Yes, we do offer a layby service in-store only. Laybys are for 4 weeks with a 25% deposit. Laybys cancelled within 7 days incur a $10 fee and cancellations after this time forfeit 25% of the layby value. Laybys not collected after 4 weeks forfeit monies paid and goods are returned to stock.

 

What payment options are available to me?

We offer several convenient payment options for purchasing items from Alfresco Emporium.

Online - we accept payment by Visa or Mastercard.

Telephone (+612 9919 0601) or Fax (+612 9972 3467) - we accept Visa, Mastercard or American Express. To arrange payment by cheque or money order (Australian customers only) please call +612 9919 0601.

In-store - pay over the counter with cash, cheque, Visa, Mastercard or American Express.

 

Are my payment details handled securely?

Yes, we securely handle your credit card details. When paying online with your credit card, we employ Secure Sockets Layer (SSL) encryption technology to securely capture your details and send on to our online payment gateway. Please do not send payment details to us by email. Email is not encrypted nor a secure means to transmit credit card information.

 

Do your prices include Goods and Services Tax (GST)?

Yes, all our prices include Goods and Services Tax (GST) and are listed in Australian Dollars.

 

Where do you deliver to?

Our dispatch department is based in Sydney, Australia and we deliver to all Australian states and territories. We can also deliver to foreign countries. Please read our Delivery Policy for more information.

 

How much do you charge for delivery?

For deliveries within Australia we charge a flat rate of $14.95. For extremely bulky orders or remote locations there may be a surcharge, this is unusual, and you will be contacted for your approval before the items are sent. If you are unhappy with the additional charge we will refund your order.

For deliveries to overseas addresses, delivery charges will vary depending on the destination country, weight and size of the parcel. Please contact us to enquire or obtain a postage quote.

Please read our Delivery Policy for more information.

 

What delivery options are available to me?

For delivery within Australia, we dispatch all orders via Australia Post using registered parcel post. If your order is urgent, you may request for your order to be sent by express Australia Post in the comments text-box provided during the checkout process. We will advise you if express post is available to your postcode and any additional delivery costs involved. For deliveries to overseas countries, we will dispatch orders using Australia Post Air Mail or Australia Post International Express, whichever is most economical. Please read our Delivery Policy for more information.

 

Can orders be sent to my PO Box address?

Yes, we will deliver to PO Boxes.

 

How long will my order take to be delivered?

Our standard dispatch time is 1–7 business days from receiving your order, depending on item availability. We often dispatch the same day. If dispatch of your order is likely to be longer, then we will contact you. Delivery times vary between destination states and countries. Please read Delivery Policy for delivery times within Australia.